We believe that communicating and engaging with our local population is key to achieving our vision.
We do this by ensuring our public and stakeholders are at the centre of decisions that shape healthcare services, from planning to delivery.
As a commissioner, it’s really important we listen to local people to find out what services residents need and to ensure their needs are met, and to ensure that we have a true understanding of what people feel is important. Our aim is to be clear, focused and involve residents, patients, carers, member GP practices, staff, the voluntary sector and partner organisations in our communications and engagement.
Achieving our aim will be influenced by how well we engage, listen and act on the feedback from our whole community.
Principles for Engagement
Section 14Z2 of the Health and Social Care Act (2012) states that Clinical Commissioning Groups must make arrangements to ensure that individuals to whom the services are being or may be provided are involved (whether by being consulted or provided with information or in other ways) in:
- the planning of the commissioning arrangements by the group,
- the development and consideration of proposals by the group for changes in the commissioning arrangements where the implementation of the proposals would have an impact on the manner in which the services are delivered to the individuals or the range of health services available to them, and
- decisions of the group affecting the operation of the commissioning arrangements where the implementation of the decisions would (if made) have such an impact.
How you can get involved
There are plenty of opportunities for you to influence local healthcare services – whether that’s through surveys, attending meetings and workshops, or by directly supporting one of our patient advisory groups during procurements – to make sure patients are at the heart of what we do.
- Surveys and Consultations
- Join our CCG Patient and Public Engagement Group
- Join your local GP practice Patient Participation Group
- Join a Patient Advisory Group/Stakeholder Reference Group to shape specific services
- Public Meetings
- Governing Body Meetings
- Healthwatch Surrey
- Online residents’ panel for Surrey Heartlands: WWW.M3GR.IO/MSXLFG (case sensitive)
- Join a local hospital or ambulance trust
- Social Media - follow us and join the conversation to hear about the latest events, surveys and meetings
- Share your experience of using any of our local services e.g. hospital, community, mental health or GP.
Other Ways to Get Involved
If there’s something you think would improve health across Surrey Heartlands, we’d love to hear it.
Send your comments and ideas to:
- Address: Engagement Team, NHS Surrey Heartlands CCG, Cedar Court, Leatherhead, KT22 9AE
- Phone: 0300 561 1555
- Text: 07917 087 560
You can subscribe to the Surrey Heartlands Monthly Newsletter which provides health and wellness updates from across Surrey, and gives information on all of the opportunities for public involvement on local health services.
Sign up via the Surrey Heartlands website.