Improving Access to Psychological Therapies in Surrey Heartlands - Public Information


In Surrey Heartlands, IAPT services are commissioned by the CCG. This year around 25,000 local residents will access psychological therapies through the IAPT programme. That will increase to 30,000 by 2023.


How we provide IAPT locally at the moment


In Surrey Heartlands, IAPT is provided by five organisations that deliver the service across the area under an Any Qualified Provider (AQP) commissioning model.

Our 5 AQPs are:

  • Centre for Psychology
  • DHC Talking Therapies
  • IESO Digital Health
  • Mind Matters Surrey NHS
  • We Are With You Surrey


We don’t have to have six providers. We could have fewer. It’s about offering choice, but how much is too much?


Choice or Simplicity; What’s best when it comes to IAPT services?

  • Having different providers means more choice for service users both for location and for types of sessions available.
  • But having lots of choice can be confusing. It also takes time to research different options and not everyone has the confidence or resources to carry out research.


Here are some examples of why having a choice of IAPT services can be important.


MANDEEP is 35 and after feeling depressed she has decided she would like to start face to face therapy.

She would like to see a female Asian IAPT therapist but there aren’t any offering sessions near her. There are two in other areas of Surrey Heartlands. She has her own car and is prepared to travel. For Mandeep, being able to choose face-to-face therapy and a provider by gender and culture is important.





JAMES is 19 and a student.

He’s suffering with anxiety. He’d like to have online therapy. The gender of the therapist is not important to him. For James, being able to select online therapy is important.



SALLY is a single parent and works shifts.

She can’t be available for IAPT sessions at evening or weekends because of child care. She’d like to know if she can have therapy near where she works. For Sally, depending on her work situation, one option would be to have a mixture of online, phone, and face to face sessions to fit around her shift work and child care. She would need to be able to choose a provider who can offer this.




PETE is 57. His wife died a few years ago and he’s struggling to cope.

He’s physically disabled and uses his wheelchair to get around. He’s not very confident with technology and doesn’t own a personal computer. His GP has offered to refer Pete for IAPT therapy. If Pete didn’t want to travel, he would need to be able to choose therapy by phone. His GP might feel that group therapy could help Pete with any isolation issues. The GP would need to be able to select a provider that offers this type of therapy.


What do you think?


  • If you’ve experienced IAPT, how were you referred to the service and what was that experience like?
  • Would you prefer lots of choice of services or something simple?
  • What access issues might you face when using IAPT services for example, sight or hearing problems or other physical issues?
  • What about using public transport or using technology?
  • What would you change about our IAPT delivery approach so it works for you?


Please share your suggestions and experiences with us by:



Completing our
quick survey


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Deadline for comments is midnight Thursday 26 November 2020.



Review Date: 2020-11-05
Review Due: 2021-11-05
Model Publication Scheme Class: Class 4: Procurement and Tendering