Information on NHS services over Easter

Information on NHS services over Easter – Friday 15 April - Monday 18 April 2022

We are urging people living in Surrey Heartlands to play their part in helping the NHS and social care teams manage what’s expected to be a busy bank holiday weekend. We continue to see a high demand for care across primary, community, social care, hospital, NHS 111 and ambulance services. With higher levels of staff sickness due to Covid, we want to make sure you know how to access help and support if you need it over the Easter weekend – and how you can help – by choosing the right service if you’re unwell or injured. 

You can do this by thinking of your High Street pharmacy when you need advice and over-the-counter medicines and only using A&E for medical emergencies so Emergency Departments can prioritise helping the most critically ill patients. NHS111 online ( is always there to help and you an also use the NHS111 phone service (calling 111) which can join you up with GP, minor injury and A&E services, depending on where you need to be.


Options available to you and your family this Easter


If you or someone you live with has coronavirus symptoms

Stay at home and visit for health advice. Do not go to your GP practice, pharmacy or A&E. 

If your symptoms worsen, or you feel that you cannot manage at home, please visit the NHS 111 online or call 111 if you cannot get online.

NHS 111 first

If you think you need medical help right now, go straight to NHS 111 - available on the phone and online, 24 hours a day, 7 days a week.

NHS 111 is there for when you need medical help fast, but it is not a life threatening emergency.

How NHS 111 works

You will be asked questions about your symptoms on the website or by speaking to a trained adviser on the phone. Depending on the situation, you will then:

  • Find out what local services can help you
  • Be connected to a nurse, emergency dentist, pharmacist or GP
  • Get a face to face appointment if you need one
  • Be told how to get any medicine you may need
  • Get self-care advice

GP access

On public holidays, your GP practice and pharmacy opening hours are likely to be different from normal. It’s important to know this information so you can you order and collect any repeat prescriptions you may need in plenty of time. Over the Easter bank holiday some GP appointments can be accessed via LIVI, 111 and pre-booked appointments with your local GP services.


Community pharmacies

If you or people you live with do not have coronavirus symptoms and you think you need advice from a pharmacy for a health concern, you can see if your local pharmacy is open 

Pharmacists and their teams are an essential part of the NHS and need your help and support during the coronavirus pandemic.

Always treat staff with respect, they are doing their best to provide you with the medicines and advice you need.

If you rely on prescription medication, check now to see if you have enough to last you the long Easter bank-holiday weekend. Order now if you need new supplies.


Mental health

If you want to improve your mental wellbeing, are feeling anxious or depressed, or life is too difficult right now, there is a range of free and confidential services to support Surrey residents on the Healthy Surrey website.
For people experiencing a mental health crisis, please telephone 0800 915 4644 (24 hours, 7 days a week).

If you have speech or hearing difficulties, you can contact the helpline through SMS 07717 989024, Next Generation text service. Dial 18001 0800 915 4644 from your text phone or smart app.

For non-urgent medical advice, please visit 111 online.

Find out more on the Surrey and Borders Partnership NHS Foundation Trust website.


It's never too late to get protected against COVID-19. Our vaccination teams are still here for you, get your first, second or booster dose this Easter weekend to protect not only yourself, but those closest to you. Book a vaccine appointment online or find your nearest walk-in site today at

Find out more about the local Surrey Heartlands vaccination programme.

In cases of emergencies please dial 999.


The NHS is safe and here for you.



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